Sprinklr

SEPTEMBER 20, 2021

How will it provide SLA management and reporting across multiple channels? Will it use AI to automate parts of the process that do not require a human to be involved? Using the right technology across the entire organisation, customer service teams can keep their customers at the center of their processes.

Machine Learning 88

Machine Learning CXM Social Media CRM 88

Aquire

AUGUST 9, 2021

That way companies can improve their communication strategy and so strengthen customer relationships. You might well be thinking that this all sounds an awful lot like customer relationship management. CRM is focused on managing customer interactions through data analysis. So, what’s the difference?

Social Media 98

Social Media Omnichannel CXM CRM 98

SurveySensum

JULY 14, 2020

Martin Hill-Wilson – Emotive CX Mentor, Customer Service, and AI Engagement Strategist. A Customer Service & AI Engagement Strategist, Martin Hill-Wilson is a Mentor, Advisor, and Trainer on Customer Service. Emma Donnelly – Head Of Customer Service at Redrow Homes. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132