Connecting CX and EX to Deliver An Effective Hybrid Contact Center Workforce
Execs In The Know
DECEMBER 6, 2021
They prize greater self-service options, proactive issue resolution, personalized service, and are actively engaging with newer technologies like chat, video, and social media. It may be: Training and education. Corporate social responsibility. 3: Discover What is Really Valued. Diversity and inclusion or.
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