6 Customer Experience Principles for Immediate yet Lasting Change
InteractionMetrics
OCTOBER 16, 2023
And if you already have a CX program, this is a great brainstorming refresher. Start by instilling the importance of CX in your team. Yet just establishing the importance of CX is not enough, and many CX teams falter at this point. Note that often CX is defined ONLY as the touchpoints a customer has with a company.
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