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How Transcription & Summary Are Foundational Starting Points for Your AI Journey

Execs In The Know

The right transcription and summarization technology can deliver: Automated Summaries: Big Benefits Across the Board Generative AI summary solutions offer a multitude of advantages that can transform your contact center business operations. The right generative AI transcription + summary solution does exactly that.

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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

Whether you’re new to customer experience or seeking inspiration, this guide serves as your ultimate resource for exploring and delving deeper into this exciting field. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g.

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Customer Experience Strategy: An A to Z Glossary

Lumoa

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.

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A to Z Guide to Customer Experience Definitions and Terms

Lumoa

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.