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20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

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OCTOBER 11, 2018

She has a wealth of experience working alongside contact centers, improving processes and delivering engaging, effective and fun learning and development solutions. First contact resolution (FCR) measures might be…”. The single most undervalued/overlooked call center metric which is not tracked by most contact centers is…”.

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How to Enhance CX in Retail With Customer Feedback?

SurveySensum

JULY 20, 2023

Get instant detractor alerts on your CRM so you can close the loop in time. For example, adopting e-commerce platforms, or leveraging artificial intelligence to personalize customer experiences. Retailers can automate contact centers and warehouses, enabling quicker and more efficient service.

Retail 52
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