A complete guide to improving customer service in government [with best practices & use cases]
Comm100
MARCH 16, 2022
How to meet government security & privacy compliances with digital customer service. Telephone support has not become redundant by any means – many older and less digitally-able citizens still feel more comfortable with calling in rather than reaching out via live chat or social media. . – Chapter 4.2: AI chatbots.
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