The opinion of 6 experts on the future of contact centers in a post-corona world
Steven Van Belleghem
MAY 19, 2020
We see the average handle time going up because customers want to talk to a human customer contact employee, somebody who listens to their needs. Just to put things in perspective: we don’t see our customer support as a contact center but rather an advice center. Frank Plehiers, Area lead Client Services @ ING.
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