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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

FEBRUARY 9, 2023

Whether you’re new to customer experience or seeking inspiration, this guide serves as your ultimate resource for exploring and delving deeper into this exciting field. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g.

Net Promoter Score 178
Net Promoter Score Customer Experience B2C Social Media 178
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The opinion of 6 experts on the future of contact centers in a post-corona world

Steven Van Belleghem

MAY 19, 2020

We see the average handle time going up because customers want to talk to a human customer contact employee, somebody who listens to their needs. After 7 weeks of complete remote working, 100% of our contact center colleagues – we call them Customer Loyalty Members – now work from home.

Contact Center 52
Contact Center Start-ups E-commerce Innovation 52
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