SurveySensum

APRIL 5, 2022

Analyze and identify top customer complaints and sentiments automatically using machine learning and artificial intelligence-enabled text and sentiment analytics. ? That’s why you can seamlessly integrate any kind of platform that you use every day such as Outlook, SalesForce, Hubspot, Zendesk, Zapier, etc with SurveySensum.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

Lumoa

SEPTEMBER 11, 2023

Key Metrics There are many metrics that can be used to measure the level of customer service and the quality of the customer experience. Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case. It lets you identify the demographic makeup of your customer base.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Lumoa

SEPTEMBER 11, 2023

Key Metrics There are many metrics that can be used to measure the level of customer service and the quality of the customer experience. Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case. It lets you identify the demographic makeup of your customer base.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83