ClientSuccess

DECEMBER 21, 2021

There are widespread metrics like NPS and sentiment and high-level numbers like churn rate and retention rate. If your company is B2B, this could be interpreted as average revenue per logo. After all, even if sales are through the roof, if customers aren’t satisfied, the business likely won’t last. Ready to learn more? .

Net Promoter Score 100

Net Promoter Score NPS Invoicing B2B 100

ClientSuccess

FEBRUARY 8, 2023

If your company is B2B, this could be interpreted as average revenue per logo. NPS : the stalwart of customer success metrics, a net promoter score (NPS) measures how likely a customer is to recommend your product or service to friends, peers, or colleagues.

Net Promoter Score 75

Net Promoter Score Invoicing NPS B2B 75

C3Centricity

AUGUST 2, 2021

In addition to using NPS, we also like to use other diagnostic questions to see how we can improve. Exchange the defective product, have customer service solve the problem, issue accurate invoices. As mentioned last week, you can download the full white paper HERE. Be easy to do business with. Don’t be so difficult to deal with.

Invoicing 71

Invoicing Gaming Customer Relationship Management NPS 71

ClientSuccess

NOVEMBER 25, 2019

5 Net Promoter Score (NPS). The Net Promoter Score, or NPS, is a well-known metric used by many B2B companies to understand how a customer views the company and/or product. When you have a high NPS , it’s easier to be assured that you have more promoters for your company and/or product than detractors. #6

Net Promoter Score 60

Net Promoter Score Invoicing NPS Customer Retention 60

ClientSuccess

NOVEMBER 25, 2019

5 Net Promoter Score (NPS). The Net Promoter Score, or NPS, is a well-known metric used by many B2B companies to understand how a customer views the company and/or product. When you have a high NPS , it’s easier to be assured that you have more promoters for your company and/or product than detractors. #6

Net Promoter Score 52

Net Promoter Score Invoicing NPS Customer Retention 52

Customer Bliss

MAY 4, 2017

They take companies of all sizes and stages beyond automation to a completely connected spend management solution encompassing travel, expense, invoice, compliance and risk. ” The company did have content and was using NPS. It might seem semantic, but it’s a huge connection back to the end user of B2B customer experience.

Customer Experience 64

Customer Experience Net Promoter Score B2B Invoicing 64