TeamSupport

JUNE 29, 2020

Managing B2B customer support relationships is very different than managing individual consumers (B2C). Sentiment analysis is a commonly used tool by B2B customer support teams and refers to assigning a metric to a piece of text that details how positive or negative that text is. Find out in Part 2.

Sentiment Analysis 59

Sentiment Analysis B2B Machine Learning B2C 59

SurveySensum

NOVEMBER 24, 2021

6-steps to efficiently analyze your NPS program. How to communicate with your customers in B2B and B2C? If you have landed here, I am sure you already know what NPS aka net promoter score is. But NPS is not just a score to increase, it is a system that helps you identify the gaps in your customer experience.

NPS 52

NPS Net Promoter Score Sentiment Analysis B2C 52

CSAT.AI

SEPTEMBER 29, 2022

As we’ve stated CSAT and NPS are two often talked about (and argued about) metrics. B2C companies often have a larger number of customers with shorter company relationships, and lower revenue. appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis.

Sentiment Analysis 106

Sentiment Analysis B2B B2C Customer Acquisition 106

Lumoa

MARCH 12, 2023

While most businesses today use NPS, CSAT, and other numbers to assess how happy their customers are, they miss a way to tell what actions will move the numbers up or down. Its top features include sentiment analysis, text and speech analytics, personalized insights, real-time feedback, and machine learning.

Customer Experience 83

Customer Experience Customer Journey Map Sentiment Analysis NPS 83

SurveySensum

JANUARY 20, 2021

We were already doing text and sentiment analysis for open-ended feedback. How can B2C growth stage companies identify the reason behind customer churn? A B2C growth stage company has a lot of data from the app reviews, social media channels, NPS surveys, CSAT surveys, and more. And I thought why not!

VOC 52

VOC Sentiment Analysis B2C Social Media 52