Customer Experience Challenges According to 15 CX Experts
Lumoa
OCTOBER 31, 2018
Let’s think in customer touchpoints instead. It is an evolution of more and more aware customers who are influenced by their B2C experiences and expect the same, if not better from other experiences as a customer. Also, companies really need to transform their structures to reflect customer centricity. Don’t underestimate culture.
Let's personalize your content