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Customer Experience Strategy: An A to Z Glossary

Lumoa

From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. At the same time it is also what most companies are missing. Customer experience has been on the rise during the last couple of years. How to take actions on customer experience? Listen to your customers.

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A to Z Guide to Customer Experience Definitions and Terms

Lumoa

From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. We have explained each term and definition and provided lots of extra sources, if you want to dive deep into the topic. At the same time it is also what most companies are missing.