Best of the Podcast 2018: Defining Patient and Customer Experience at Cedars-Sinai Hospital
Customer Bliss
JANUARY 4, 2019
I’ve got a lot of great interviews coming up that I can’t wait to share with you! When Alan developed his action plan, he ended up with about 25 projects to improve the patient experience. Alan Dubovsky is the Chief Patient Experience Officer for Cedars-Sinai Health System in Los Angeles, California.
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