Business Administration CEM Machine Learning Maine 
PeopleMetrics
JUNE 4, 2019
In B2C, business is mainly transactional. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data.
PeopleMetrics
MARCH 1, 2018
But with the way that we're looking at customer feedback data these days, you'd have to be a little crazy to manage your business without knowing specifically what your customers’ experience was every single day for two main reasons: 1. You risk losing your best customers. As CEO, he guides the company’s vision and strategy.
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