Business Administration Customer Experience Management Customer Feedback Hospitality 
PeopleMetrics
FEBRUARY 12, 2018
High-end hospitality companies have owned the CX space for years because they maintain this mindset that every touch point they have with a customer has to be excellent. They want customers to leave their hotel or restaurant feeling like “wow - that was an amazing thing that I just experienced.”. Sean holds a Ph.D.
PeopleMetrics
MARCH 1, 2018
Could you ever imagine running your business without knowing how much money is coming in and how much money is going out? Touchpoints are simply ways that you interact with customers. If you don’t know what your customers' experience is every day, you have no idea what your dollars and cents are going to be in the future.
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