CX Secrets: Not measuring CX is like not counting your money
PeopleMetrics
MARCH 1, 2018
If you’re in the hospitality business, a touchpoint could be your website as customers book their stay, the front desk as they check in, the hotel, the spa, the check out point, etc. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data.
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