Business Administration, Hospitality and Machine Learning

CX Secrets: Keeping a CX Mindset

PeopleMetrics

FEBRUARY 12, 2018

High-end hospitality companies have owned the CX space for years because they maintain this mindset that every touch point they have with a customer has to be excellent. Here's the secret though - high-end hospitality's mindset can (and should) be applied to every industry - it's the way of the future. Sean holds a Ph.D.

CX Hospitality Hospitality CEM

CX Secrets: Not measuring CX is like not counting your money

PeopleMetrics

MARCH 1, 2018

If you’re in the hospitality business, a touchpoint could be your website as customers book their stay, the front desk as they check in, the hotel, the spa, the check out point, etc. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data.

CX CEM Finance Touchpoint

Tech Customer Success

CX Secrets: Keeping a CX Mindset

CX Secrets: Not measuring CX is like not counting your money

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