Business Administration CX Hospitality Machine Learning 
PeopleMetrics
FEBRUARY 12, 2018
Today's CX Secret revolves around the notion of a "Customer Experience (CX) Mindset." High-end hospitality companies have owned the CX space for years because they maintain this mindset that every touch point they have with a customer has to be excellent. High-end hospitality companies approach their customers as guests.
PeopleMetrics
MARCH 1, 2018
If you’re in the hospitality business, a touchpoint could be your website as customers book their stay, the front desk as they check in, the hotel, the spa, the check out point, etc. Thanks for joining us for another edition of CX Secrets , a video series capturing bonus material from my book Listen or Die! Sean holds a Ph.D.
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