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Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide

Lumoa

Medallia charges for both “units” and “users”: Units are defined as named individuals in surveys but they do not have log-in privileges such as customer service agents or business consultants. Medallia integrates with a wide range of data sources such as CRM systems, social media, contact centers and many more.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

He specializes in CX Strategy, Customer Journey Mapping, CX Program Management, CX Consulting for Insurance, Manufacturing, Retail, Telecom industries. Claire Boscq-Scott – Global CX Guru, Keynote Speaker, Business Consultant. Jo Boswell – Customer Experience Innovator, Board Advisor, Executive Coach, CX Influencer.

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Top 30 Customer Service Books Every Team Needs to Read

Comm100

Jill Griffin, an internationally published author and business consultant, has written the bible on customer service loyalty programs with this book. Due to social media, unhappy customers are now more vocal than they ever had the means to before. Customer Loyalty: How to Earn It, How to Keep It by Jill Griffin.