21 Business Analysts & Call Center Leaders Reveal the Optimal Role of the Business Analyst in Call Center Operations
Callminer
SEPTEMBER 14, 2020
Monitor and track KPIs that lead to increased business growth. Bottom Line: The role of a business analyst is to streamline and improve the call center’s functioning, increase revenue and help scale business operations. Natalya Bucuy. helpsquadusa. Natalya Bucuy is a content marketer at HelpSquad.
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