21 Business Analysts & Call Center Leaders Reveal the Optimal Role of the Business Analyst in Call Center Operations
Callminer
SEPTEMBER 14, 2020
Monitor and track KPIs that lead to increased business growth. Bottom Line: The role of a business analyst is to streamline and improve the call center’s functioning, increase revenue and help scale business operations. They offer the capacity to conduct behavioral analysis of clients based on real-time data.
182 
Let's personalize your content