Business Growth Customer Experience Customer Retention Invoicing 
Lumoa
APRIL 14, 2021
About the episode: Most of us understand that customer experience is something highly relevant for a business. Improved customer experience is equal to improved retention, decreased churn, and improved competitiveness, which leads to revenue growth. And that was obviously, many, many years ago.
Intercom, Inc.
NOVEMBER 25, 2021
We’ve always heard the best defense is a good offense, but perhaps that doesn’t apply all that well in business. For Dan Gingiss , at least, investing in your defense – the customer experience – is the smartest move you can make. A Clear Path Forward to Better Experiences at the Experience This!
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