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Ep 1: Inside CX by Lumoa – Linking Customer Experience with Business Outcomes

Lumoa

APRIL 14, 2021

So if you achieve that hygiene level, then you can try to differentiate from your competitors with, sort of, better digital services like easier invoicing very good and easy to read customer service, sort of agents. How should you implement customer experience into your business?

Customer Experience 94
Customer Experience CX Net Promoter Score Start-ups 94
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CX author Dan Gingiss on turning customers into your own salesforce

Intercom, Inc.

NOVEMBER 25, 2021

Shep Hyken on getting customers to come back again and again. Customer retention is the new conversion. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Even if they never see a customer, because their job ultimately affects customers.

CX 206
CX Social Media Start-ups Invoicing 206
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