Intercom

FEBRUARY 15, 2023

The responses to this survey can help you to understand your customers’ needs and identify ways to optimize the customer experience. “​​Nowadays, however, many businesses are turning to in-app surveys to help them capture customer feedback in the moment” There are many ways to run a customer satisfaction survey and measure your CSAT score.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score E-commerce NPS 52

SurveySensum

JULY 13, 2023

Yet only 49% of the customers said that they had positive customer experiences with companies. Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. So what can you do at this stage to ensure a positive impact?

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Yet only 49% of the customers said that they had positive customer experiences with companies. Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. So what can you do at this stage to ensure a positive impact?

Retail 52

Retail Customer Experience Touchpoint Social Media 52