SurveySensum

JANUARY 5, 2024

Well, this blog talks about the five efficient strategies that transform your knowledge base into a powerful tool for understanding your customers better. Consider an e-commerce site analyzing keywords and discovering many searches about ‘battery life issues’ and ‘charging problems.’ Let’s dive in!

VOC 52

VOC E-commerce Text Analytics Customer Satisfaction 52

Zendesk

JULY 16, 2021

WhatsApp offers an app and/or API to companies looking to communicate with customers on the WhatsApp platform, both of which are often referred to as WhatsApp Business. Businesses can direct customers to message them on WhatsApp by placing a WhatsApp launcher icon anywhere on their websites, e-commerce stores, and mobile apps.

E-commerce 105

E-commerce Start-ups CRM Customer Relationship 105

ClientSuccess

APRIL 2, 2021

You can’t expect buyers to stick around for a brand that doesn’t deliver a seamless and consistent customer experience. In fact, according to a Hubspot survey, 80% of the customers surveyed stopped using a business service with a brand following an unpleasant service experience.

Customer Experience 75

Customer Experience E-commerce Invoicing Customer Retention 75

SurveySensum

AUGUST 14, 2023

Do you think that firstly, your customer would be interested in sharing their feedback with you? Sending customer surveys at the right time is crucial for obtaining accurate and valuable feedback. Immediately after a support interaction, where a customer sought assistance or had an issue resolved.

Customer Experience 52

Customer Experience E-commerce NPS Customer Satisfaction 52

Intercom

FEBRUARY 15, 2023

The responses to this survey can help you to understand your customers’ needs and identify ways to optimize the customer experience. “​​Nowadays, however, many businesses are turning to in-app surveys to help them capture customer feedback in the moment” There are many ways to run a customer satisfaction survey and measure your CSAT score.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score E-commerce NPS 52

Lumoa

MARCH 3, 2021

Companies can ensure that their customer feedback is a reliable source of information for making decisions by accurately estimating the characteristics of their larger population. Conclusion Calculating the correct survey sample size can be tricky, but it’s an important step for ensuring successful surveys.

E-commerce 83

E-commerce NPS Customer Survey Customer Feedback 83

Zendesk

MARCH 31, 2021

Customer feedback is an important part of any business relationship. That’s why collecting customer feedback should be central to any customer experience (CX) operation. What is customer feedback? Why is customer feedback important? Types of customer feedback.

Customer Feedback 95

Customer Feedback VOC Social Media Net Promoter Score 95