Zendesk

MARCH 31, 2021

Customer feedback is an important part of any business relationship. That’s why collecting customer feedback should be central to any customer experience (CX) operation. What is customer feedback? Why is customer feedback important? Types of customer feedback.

Customer Feedback 95

Customer Feedback VOC Social Media Net Promoter Score 95

SurveySensum

AUGUST 14, 2023

Do you think that firstly, your customer would be interested in sharing their feedback with you? Sending customer surveys at the right time is crucial for obtaining accurate and valuable feedback. Immediately after a support interaction, where a customer sought assistance or had an issue resolved.

Customer Experience 52

Customer Experience E-commerce NPS Customer Satisfaction 52

Intercom

FEBRUARY 15, 2023

The responses to this survey can help you to understand your customers’ needs and identify ways to optimize the customer experience. “​​Nowadays, however, many businesses are turning to in-app surveys to help them capture customer feedback in the moment” There are many ways to run a customer satisfaction survey and measure your CSAT score.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score E-commerce NPS 52

Aquire

JULY 5, 2021

It’s down to you to use each customer service performance metric in a way that works best for your business. Customer service performance metrics by company focus. The 12 Best Customer Service KPIs. Net Promoter Score (NPS). Net Promoter Score (NPS) reflects how likely customers are to recommend your company to others.

Net Promoter Score 80

Net Promoter Score Customer Service Social Media NPS 80

Lumoa

MARCH 3, 2021

Companies can ensure that their customer feedback is a reliable source of information for making decisions by accurately estimating the characteristics of their larger population. Conclusion Calculating the correct survey sample size can be tricky, but it’s an important step for ensuring successful surveys.

E-commerce 83

E-commerce NPS Customer Survey Customer Feedback 83

SurveySensum

JULY 13, 2023

They asked you about your experience with them at the right time, took action on your feedback, called you to inform you about the action taken, and took an extra step by giving you a personalized discount. This is how by gathering customer feedback and taking action on that feedback, brands can create a positive customer experience.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

They asked you about your experience with them at the right time, took action on your feedback, called you to inform you about the action taken, and took an extra step by giving you a personalized discount. This is how by gathering customer feedback and taking action on that feedback, brands can create a positive customer experience.

Retail 52

Retail Customer Experience Touchpoint Social Media 52