Business Growth, ML, Net Promoter Score and Text Analytics

Text Analytics in Customer Feedback: The CXO’s Secret Weapon

Lumoa

JANUARY 24, 2024

Whatever shape the feedback takes, it contains valuable information that can be used to improve your business’ performance. That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. Customer satisfaction drives key metrics like your Net Promoter Score (NPS).

Text Analytics

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis

The Role of NPS in the Banking Industry

SurveySensum

MAY 19, 2023

This is where Net Promoter Score (NPS) comes into play. This CX metric has the ability to gauge customer loyalty and predict business growth. NPS, or Net Promoter Score, is a CX metric used to gauge a business’s customer satisfaction and loyalty.

NPS

NPS Net Promoter Score Customer Loyalty Close the Loop

Tech Customer Success

Text Analytics in Customer Feedback: The CXO’s Secret Weapon

The Role of NPS in the Banking Industry

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