Connecting CX and EX to Deliver An Effective Hybrid Contact Center Workforce
Execs In The Know
DECEMBER 6, 2021
For businesses around the globe, Contact Centers represent the heartbeat of their organization: it’s where their two most valued constituencies — employees and customers — intersect and interact. It’s literally a frontline touchpoint that impacts the bottom line of an organization. 2: Uncover Key Irritants.
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