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Connecting CX and EX to Deliver An Effective Hybrid Contact Center Workforce

Execs In The Know

DECEMBER 6, 2021

Simply put, the organizations that prosper will connect the experiences of customers and employees to understand the cross impact and subsequently drive improvement, identify best practices, and spur business growth. 2: Uncover Key Irritants.

Contact Center 52
Contact Center CX Unstructured Data Social Media 52
article thumbnail

Connecting CX and EX to Deliver An Effective Hybrid Contact Center Workforce

Execs In The Know

DECEMBER 6, 2021

Simply put, the organizations that prosper will connect the experiences of customers and employees to understand the cross impact and subsequently drive improvement, identify best practices, and spur business growth. 2: Uncover Key Irritants.

Contact Center 52
Contact Center CX Unstructured Data Social Media 52
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