SugarCRM

MAY 25, 2023

When you think about Customer Relationship Management (CRM), sales and contact management may be the first thing you associate with it. This sort of data-driven approach to business relationships is still relatively new, though. Click here to take the 2023 State of CRM survey.

Customer Relationship Management 26

Customer Relationship Management Customer Relationship CRM Artificial Intelligence 26

Fonolo

JANUARY 14, 2020

Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Blake Morgan.

Customer Service 136

Customer Service Contact Center Social Media CX 136

ClearAction

JANUARY 6, 2021

3) Stop calling customer experience management “customer experience” This is success-limiting because it mixes apples and oranges. Customer experience management is what business managers do to understand and guide the matching of perceptions and performance. 13) Stop obsessing about customer journey maps.

Customer Experience 77

Customer Experience Net Promoter Score VOC Key Driver Analysis 77

SugarCRM

SEPTEMBER 3, 2020

Five Ways You Can Drive Revenue From Your CRM. Customer relationships form the heart of every successful business. Customer Relationship Management (CRM) technology changes all that. These modern systems also integrate and automate processes to streamline vital business functions.

CRM 55

CRM Artificial Intelligence Data Entry B2C 55

Comm100

FEBRUARY 5, 2018

CRM Software. From customer relationship management (CRM) software to knowledge base and social media tools — it almost seems harder to find a software solution that isn’t considered a customer engagement tool than one that is. These are common types and functions of customer engagement software: CRM Software.

Social Media 49

Social Media CRM Social Listening Omnichannel 49

Comm100

FEBRUARY 6, 2018

Business Seeks Industry-Leading CRM. Business on a Budget Seeks Uncomplicated CRM. Business Seeks Industry-Specific CRM. Company with Reliable CRM Seeks Hassle-Free Live Chat Software. Business Seeks All-in-One Customer Service Software. Business Seeks Powerful Email Marketing Automation Tool.

Social Media 42

Social Media CRM Omnichannel Invoicing 42