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Remove Business Management Remove Customer Service Remove Net Promoter Score Related Topics
Key Driver Analysis NPS Customer Acquisition Customer Relationship Actionable Insights VOC Customer Journey Map Customer Experience Management Voice of the Customer Customer Retention More Related Topics >
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21 Tips for 2021 Customer Experience Excellence

ClearAction

JANUARY 6, 2021

Customer experience is something that occurs in customers’ perceptions. Customer experience management is what business managers do to understand and guide the matching of perceptions and performance. Customers want their journey to be trouble-free. 9) Stop seeing NPS as your sure-win.

Customer Experience 77
Customer Experience Net Promoter Score VOC Key Driver Analysis 77
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11 Actionable Insights for Exceptional SaaS Customer Experience

SurveySensum

SEPTEMBER 5, 2023

Proactive Customer Support 41% of customers anticipate a response to their support email within six hours, but only a mere 36% of businesses manage to meet that timeline. Elevate services by incorporating direct customer support surveys to gather insights.

Actionable Insights 52
Actionable Insights Customer Experience NPS Net Promoter Score 52
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