Lightico

SEPTEMBER 12, 2021

Digital transformation is a top priority for businesses today — but how can you quantify its value and ROI to your organization? That’s especially important in these times, with businesses managing the economic impact and uncertainty of COVID and new variants, and how this will impact both their customers and employees going forward.

Net Promoter Score 52

Net Promoter Score NPS Technology Technology 52

ClearAction

JANUARY 6, 2021

3) Stop calling customer experience management “customer experience” This is success-limiting because it mixes apples and oranges. Customer experience management is what business managers do to understand and guide the matching of perceptions and performance. 9) Stop seeing NPS as your sure-win.

Customer Experience 77

Customer Experience Net Promoter Score VOC Key Driver Analysis 77

SurveySensum

SEPTEMBER 5, 2023

Proactive Customer Support 41% of customers anticipate a response to their support email within six hours, but only a mere 36% of businesses manage to meet that timeline. And when you know the result, you can see how well your business is doing. Now that you understand all KPIs are metrics, but all metrics are not KPIs.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

ProProfs

AUGUST 10, 2017

It goes without saying that a business owner who respects oneself and clients is supposed to have a support center to provide customers with the highest level of assistance and avail oneself of this incredible information source for a proper business management at the same time. Why Net Promoter Score?

Customer Satisfaction 69

Customer Satisfaction Net Promoter Score NPS Start-ups 69