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Key Driver Analysis NPS Customer Acquisition Actionable Insights VOC Customer Journey Map Customer Experience Management Voice of the Customer Customer Retention CX More Related Topics >
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21 Tips for 2021 Customer Experience Excellence

ClearAction

JANUARY 6, 2021

3) Stop calling customer experience management “customer experience” This is success-limiting because it mixes apples and oranges. Customer experience is something that occurs in customers’ perceptions. But the nature of customer experience is long-horizon, not instantaneous.

Customer Experience 77
Customer Experience Net Promoter Score VOC Key Driver Analysis 77
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11 Actionable Insights for Exceptional SaaS Customer Experience

SurveySensum

SEPTEMBER 5, 2023

Proactive Customer Support 41% of customers anticipate a response to their support email within six hours, but only a mere 36% of businesses manage to meet that timeline. Note: 91% of customers are more likely to make another purchase after a positive customer service experience. It is a lot, right?

Actionable Insights 52
Actionable Insights Customer Experience NPS Net Promoter Score 52
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