Lightico

SEPTEMBER 12, 2021

That’s especially important in these times, with businesses managing the economic impact and uncertainty of COVID and new variants, and how this will impact both their customers and employees going forward. That speeds up turnaround times and helps businesses the experience today’s digit-first consumers expect. Over 3X ROI.

Net Promoter Score 52

Net Promoter Score NPS Technology Technology 52

ClearAction

JANUARY 6, 2021

3) Stop calling customer experience management “customer experience” This is success-limiting because it mixes apples and oranges. Customer experience management is what business managers do to understand and guide the matching of perceptions and performance. 9) Stop seeing NPS as your sure-win.

Customer Experience 77

Customer Experience Net Promoter Score VOC Key Driver Analysis 77

SurveySensum

SEPTEMBER 5, 2023

Proactive Customer Support 41% of customers anticipate a response to their support email within six hours, but only a mere 36% of businesses manage to meet that timeline. And when you know the result, you can see how well your business is doing. This integration introduces you as a valued member of their technology family.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52