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B2B: When & Where AI for Customer Experience Fits

InteractionMetrics

JULY 10, 2023

It overly inflates expectations and distracts from the precise way ML will improve business operations,” writes Eric Siegel in the Harvard Business Review. So, is AI for customer experience just hype? Will AI capture the nuances of the customer experience? It depends. Tagging is tagging.

Unstructured Data 40
Unstructured Data B2B AI Customer Experience 40
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Contact Center Trends 2021: The CX Watershed

Fonolo

NOVEMBER 17, 2020

Gamification guides and reinforces high-value activity by capturing employee performance data and, in turn, using that data to motivate them with rewards and points. According to Gartner, by the end of 2015, more than 40% of the top companies will be using gamification to transform their business operations.

Contact Center 176
Contact Center CX Social Media Omnichannel 176
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