Business Operations CXM Finance Omnichannel 
Lumoa
FEBRUARY 9, 2023
According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. We’re moving towards a personalized omnichannel experience in B2B customer journeys. Same as with B2B customers, B2C customers expect a consistent and personalized omnichannel experience.
SurveySensum
JULY 14, 2020
Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional. Debbie Akwara is a CX entrepreneur that designs products, services, and solutions that helps businesses attract, satisfy, and retain customers while improving the customer experience management (CXM) capabilities of teams.
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