Hodusoft

OCTOBER 14, 2022

With greater internet accessibility and drastic change in customer behavior, the age of e-commerce began and continues to grow. According to Statista , the e-commerce sales figure is expected to reach 8.1 As the competition gets fierce over the years, e-commerce businesses are battling for customers’ attention.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Ameyo Callversations

JANUARY 4, 2022

Unique customers have unique preferences with communication platforms hence brands need to be available across all communication channels like phone, WhatsApp, webchat, email, social media, and more. The perfect solution is getting your business a complete customer engagement tech stack with one provider on cloud-powered with AI.

E-commerce 96

E-commerce AI Social Media Touchpoint 96

Intercom

APRIL 26, 2022

Here are 5 ways e-commerce companies can improve their customer experience: Act on customer feedback. Surveys happen in context (as the user is engaging with your product or service), creating a real-time feedback loop, where customer input continuously optimizes how the business operates and expands.

E-commerce 109

E-commerce Customer Experience Social Media Omnichannel 109

Callminer

OCTOBER 11, 2018

The folks we interact with are more than happy to share their experience with friends, family, and on social media – and we do everything it takes to ensure that experience is a positive, efficient and successful one. Smitha Baliga @Tele_Direct. There is a high chance there will be issues and the payment will fail.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561

SurveySensum

JULY 14, 2020

He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. He has been featured in The Economist, Social Media Today, Computerworld, BizTech Magazine, and many others and has contributed to books on Customer Service, Social Media, and IT Change Management.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132