Digital Transformation in Customer Service – The Building Blocks for Successful Digital Transition (Part 2 of 4)
Comm100
SEPTEMBER 22, 2021
Many fear the jump to new technologies – but there’s nothing to fear if you are organized and well-informed. Digital transformation in CX is no exception, and ideally this means adding leadership familiar with technology rollouts. One of the key roles of a digital leader is to build trust across the organization in new technologies.
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