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Digital Transformation in Customer Service: 5 Inspirational Success Stories (Part 3 of 4)

Comm100

SEPTEMBER 28, 2021

We’ll look at the challenges that led these organizations to change and the benefits they’ve seen through the adoption of new customer service channels and technologies. Lake Michigan Credit Union – Improving Member Support with Live Chat & Chatbot . Nate Knox, Applications Support, Lake Michigan Credit Union.

Customer Service 89
Customer Service AI B2C Technology 89
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Digital Transformation in Customer Service – The Building Blocks for Successful Digital Transition (Part 2 of 4)

Comm100

SEPTEMBER 22, 2021

That included getting to the bottom of what digital transformation really is, and how it has transformed customer service for both the customer and the business. . Many fear the jump to new technologies – but there’s nothing to fear if you are organized and well-informed. Embracing Technology. Collecting Feedback.

Customer Service 63
Customer Service Social Media Omnichannel Technology 63
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