Customer Service Job Projections and New Bureau of Labor Statistics Report
CSAT.AI
AUGUST 31, 2022
The reason for this anticipated shrinkage is the expectation that agent tasks will become more automated and self-service options more robust. The Zendesk CX Trends 2022 Report indicates 89% of customers will spend more with a company that gives them the opportunity to find online answers rather than have to contact anyone.
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