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CRS Virtual October 2021: Key Case Study and Panel Highlights — Part 2

Execs In The Know

Deana Perrin, Blue Shield of California. The Chief Customer Officer (CCO) role isn’t exactly new, but it has never been more essential in cultivating CX excellence. The Chief Customer Officer (CCO) role isn’t exactly new, but it has never been more essential in cultivating CX excellence. Moderator: Mike McCarron, Gladly.

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CRS Virtual October 2021: Key Case Study and Panel Highlights — Part 2

Execs In The Know

Deana Perrin, Blue Shield of California. The Chief Customer Officer (CCO) role isn’t exactly new, but it has never been more essential in cultivating CX excellence. The Chief Customer Officer (CCO) role isn’t exactly new, but it has never been more essential in cultivating CX excellence. Moderator: Mike McCarron, Gladly.

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20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

On the contrary, if you delay in calling those leads, then perhaps the client has already closed his computer and is in a meeting or maybe driving his car (and at this point, it is too late). . Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Bryan Weinstein @call4health.