California, CX Transformation, Technology and Voice of the Customer

It’s A Wrap: Insights from Four CRS Clearwater Keynote Presentations

Execs In The Know

APRIL 8, 2022

Todd’s keynote kickoff told a compelling story about the value of investing in technologies like self-service solutions and better agent tools, while always maintaining a focus on the customer experience. Implement and experiment with tools and solutions that can simultaneously automate and improve the customer experience.

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Net Promoter Score Contact Center Sports CX Transformation

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

He has 25 years of experience on the leading edge of digital transformation, social, and marketing strategy and has previously worked at American Express, Prudential Financial, USAA, and Forrester Research in senior roles. Chad Horenfeldt – Director of Customer Success at Kustomer. LinkedIn : [link] /. Website : [link].

Customer Experience

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Tech Customer Success

It’s A Wrap: Insights from Four CRS Clearwater Keynote Presentations

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

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