Case Management Customer Experience Customer Journey Map Sales 
SugarCRM
JULY 6, 2021
A customer-centric mindset appears to be one of the biggest differentiators between direct competitors in markets across the world. Businesses today rely on customer experience to attract, convert, and retain new customers and potentially boost ROI. What is Customer Experience?
SugarCRM
DECEMBER 8, 2019
Implementing process automation begins with looking at existing processes in terms of the total customer experience and automating them. Typical process examples include: Sales process for existing customers and new customer development. New customer on boarding. Customer Journey Mapping.
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