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Digital Transformation is More Critical Than Ever to Stay Competitive

SugarCRM

Implementing process automation begins with looking at existing processes in terms of the total customer experience and automating them. Typical process examples include: Sales process for existing customers and new customer development. New customer on boarding. Customer Journey Mapping.

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Understanding and Improving Customer Experience

SugarCRM

Different teams must coordinate their efforts and strategies to reach the “pot of gold” at the end of the customer experience rainbow. Thus, make sure that you approach customer experience with all its components. In order to be successful, customer experience needs the following: A good sales strategy. Sugar Sell.