PeopleMetrics

AUGUST 22, 2022

When exploring CX survey tools, review automation features and ensure you can set alerts and send out surveys when customers take specific actions. Case Management. Asking managers to take action on real-time customer feedback adds new work to their days. Template & Crash Course.

Customer Feedback 71

Customer Feedback CX Sentiment Analysis Close the Loop 71

SugarCRM

DECEMBER 8, 2019

Customer Journey Mapping. This includes customer service where manual and time consuming and costly tasks are replaced with automated processes that work much faster. This reduces redundancies in customer-related tasks – lowering operating costs while keeping customers satisfied.

Customer Journey Map 20

Customer Journey Map CRM Technology Technology 20

SugarCRM

JULY 6, 2021

Additionally, SugarPredict is an exclusive artificial intelligence engine driving results directly from your CRM data to provide you actionable insights regarding customers and which leads to follow up with. The Self-Service Portal can also be customized with different fields to offer your customers a more personal and unique experience.

Customer Experience 29

Customer Experience Artificial Intelligence Data Entry CRM 29