Closed-Loop Customer Feedback: How to Drive Real CX Results
PeopleMetrics
AUGUST 22, 2022
Ultimately, for each survey that starts a feedback cycle, the loop is closed when your team reaches out directly to the customer and/or takes steps to improve that pain point in the customer journey. Case Management. Asking managers to take action on real-time customer feedback adds new work to their days.
71 
Let's personalize your content