Remove CEM Remove CX Remove CXM Remove Structured Data
article thumbnail

A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

The situation when B2B CX was very distant from B2C CX has been rapidly changing. ” Build a cross-functional CX team: get the key players from the whole company (chief executives, heads of departments) onboard CX transformation. Share data and results of the customer experience analytics in an easy-to-use tool.

article thumbnail

Customer Experience Strategy: An A to Z Glossary

Lumoa

Learn More about the role of AI in CX. The situation when B2B CX was very distant from B2C CX has been rapidly changing. Build a cross-functional CX team : get the key players from the whole company (chief executives, heads of departments) onboard CX transformation.

article thumbnail

A to Z Guide to Customer Experience Definitions and Terms

Lumoa

Learn More about the role of AI in CX. The situation when B2B CX was very distant from B2C CX has been rapidly changing. Build a cross-functional CX team : get the key players from the whole company (chief executives, heads of departments) onboard CX transformation.