Lumoa

FEBRUARY 9, 2023

By leveraging customer experience design, businesses can create customer experiences that drive customer loyalty and business growth. The surveys are usually sent to customers shortly after an interaction with a company is complete, for example, after a customer has contacted customer support.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability is also, as we believe, one of the essential aspects of customer experience management. It gets complex because there're multiple channels and ways customers might come to your brand.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability is also, as we believe, one of the essential aspects of customer experience management. It gets complex because there're multiple channels and ways customers might come to your brand.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64