ECXO

APRIL 2, 2023

These days there are numerous ways in which information technology is crucial to many organizations from business to education to health to finance and more. ITIL Continual Service Improvement and CX Closing The Loop are two approaches that aim to enhance the quality and value of IT services and customer experiences respectively.

Close the Loop 127

Close the Loop CX Net Promoter Score Sentiment Analysis 127

ClearAction

NOVEMBER 16, 2023

VoC Maturity Essentials – VoC Collaborators – VoC Transformers 3. Despite this significant investment of energy and resources, VoC today might be rated between 3-6 on a 10-point scale for each of the 3 maturity criteria listed above. Clearly, it’s not yet enjoyably easy for customers to participate in VoC.

VOC 62

VOC B2B Close the Loop Non-Profits 62

ECXO

APRIL 2, 2023

These days there are numerous ways in which information technology is crucial to many organizations from business to education to health to finance and more. ITIL Continual Service Improvement and CX Closing The Loop are two approaches that aim to enhance the quality and value of IT services and customer experiences respectively.

Close the Loop 98

Close the Loop Customer Experience Net Promoter Score Sentiment Analysis 98

Experience Investigators

JANUARY 5, 2022

This meant starting or reinforcing a strong Voice of the Customer (VoC) program , including specific ways to gather customer feedback, like regular surveys, in-app feedback mechanisms, and ongoing input. You’re working with HR leaders to ensure CX priorities and education are included in employee hiring and onboarding. .

Customer Experience 134

Customer Experience Customer Journey Map Close the Loop Voice of the Customer 134

Experience Investigators

JULY 20, 2021

Closing the loop with customers in a consistent way. Empowering employees to make better decisions based on the Voice of the Customer (VoC) program. Is anyone actively responding to customers, acting on feedback, or closing the loop? Ensuring feedback requested is tied to actions and outcomes.

CX 131

CX Close the Loop Social Media Voice of the Customer 131

Experience Investigators

JANUARY 10, 2023

This meant starting or reinforcing a strong Voice of the Customer (VoC) program , including specific ways to gather customer feedback, like regular surveys, in-app feedback mechanisms, and ongoing input. You work with the Learning and Development Team to add ongoing customer experience education, starting with onboarding.

Customer Journey Map 52

Customer Journey Map Customer Experience Close the Loop CX 52

Lumoa

FEBRUARY 9, 2023

Customer Experience Management Customer Experience Management (CEM, CXM) is tracking and understanding your customers’ experience, acting on that understanding, and closing the loop with the customer. This type of survey is a great way to close the loop on customer interaction and make sure that you’ve met their expectations.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178